Refund policy

Returns

Unused goods that are either unsuitable or have been purchased from Oxford Accessories in error may be returned for an exchange or refund within 90 days of receipt.

1. Goods must be returned to us in a new, unused and re-saleable condition (including all packaging, tags, manuals and keys). If the goods are not in this condition, we reserve the right to refuse a refund or deduct up to 50% of the purchase price from the refund amount.

2. Any goods returned and have not been organised by our online team are done so at your own expense and risk. We would recommend using a recorded delivery service as we will not accept responsibility for goods “lost in transit”.

3. If a refund is required we will refund you the price of the goods only. We will not refund any delivery charge you may have paid.

4. If an exchange is required we will send the new item(s) out once we have received the returned item(s). Any difference in price between the new and old product will be paid by you or refunded by us before your new product is dispatched.

5. For your confidence and safety, we will not accept refunds or exchanges for any returning helmet if the item(s) has been worn on a motorcycle or if the visor sticker has been removed.

Faulty or Wrongly Supplied Goods:

1. If you need to return the goods and have not organised a free return with our online team, please use any recorded delivery service. We will not accept any responsibility for goods “lost in transit”. 

2. For heavy, bulky or large goods we can arrange the collection for you.

Warranty Returns:

1. If the fault is not obvious we will need to send the item to the supplier or manufacturer for testing. Please note this can sometimes take up to 4 weeks depending on the item and the fault or longer depending on if the item has to be sent overseas.

2. If the item is found to be faulty it will be repaired, replaced or refunded. Please arrange a free return with us online. The return is free of charge for UK residents only (i.e. excluding Highlands and Islands). For any warranties outside of the UK, the return postage is your responsibility.

3. In the event that the fault is found to be due to misuse, damage sustained after purchase or subject to normal wear and tear, we will contact you to find out whether you would like the item returned or repaired if a repair is possible. In this case, the cost of repair and return postage would be at your expense.